Arsenal fans’ misery was then compounded with a length delay on their trip back from the Azerbaijani capital with airline Thomas Cook in the early hours of Thursday morning.
Arsenal fans have suffered lengthy delays on their return trip from the Europa League final
One fan, @HOBBO71, claimed they were delayed by four hours but a Thomas Cook spokesman insisted it was two.
The disgruntled fan tweeted: ‘So you spend a grand to travel with Arsenal on a chartered flight. No info, no announcements four hour delays on a chartered flight. @Arsenal @thomascooksport absolute f****** shambles.’
A Thomas Cook employee replied on social media: ‘I’m really sorry that you’ve been delayed, Mark. I know this must be really frustrating. This flight has now departed and you’ll be home soon.’
It is the second transportation gaffe from Thomas Cook in as many days as Chelsea fans were stuck at Luton Airport with lengthy flight delays halting their travel to Baku for the final.
Thomas Cook, the Blues’ official travel partner, offered return economy flights for the 2,468-mile trip to Baku at a price of £979 earlier this month and that did not include the match ticket.
A large number of supporters have booked their flights to Baku through the travel company
One fan claimed on Twitter the reason behind the delays was a lack of fuel for the plane: ‘@ChelseaFC please sort this shambles of a trip to Baku out. I know Thomas Cook may be skint but no fuel for the plane? Really?’.
Another supporter said: ‘Actually the Chelsea charter flight seems to be stuck on the tarmac at Luton. 1 hr + delay so far after 1hr 15 mins queue at check in. Thanks Chelsea and Thomas Cook.’
Someone else said: ‘We’re still waiting on the tarmac at Luton for fuel, should’ve taken off 75 mins ago, official travel a joke yet again.’
The two flights from Luton, in fact, departed at 10am UK time after a two-hour delay.
Tottenham fans have also slammed Thomas Cook because they have still not received their travel information just two days before the Champions League final against Liverpool.
A large number of Spurs supporters have booked their flights to Madrid through the company and were promised they would receive their itineraries by 6pm on Wednesday.
However, they failed to arrive and fans have now taken to social media to demand answers as the game in the Spanish capital fast approaches.